Last updated: July 14, 2026
Memora (“we,” “us,” or “the store”) operates this store and website, including all available content, features, tools, products, and services (the “Services”).
Our store operates on the Shopify platform, which allows us to offer a secure and efficient shopping experience.
This Privacy Policy explains how we collect, use, store, and share your personal information when you visit, use, or make a purchase through our Services, or when you communicate with us by any means.
By accessing or using our Services, you agree to the practices described in this Privacy Policy.
If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall prevail concerning the processing of personal data.
1. Personal Information We Collect
When we use the term “personal information,” we refer to any data that can directly or indirectly identify you, or that can be reasonably associated with you.
Personal information does not include anonymized or unidentified data.
Depending on how you use the Services, we may collect the following categories of personal information:
a) Contact Information
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First and last name
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Shipping and billing address
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Email
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Phone number
b) Payment and Transaction Information
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Payment-related data (e.g., payment confirmation, payment method, and transaction details)
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Information about orders placed, returns, exchanges, or cancellations
📌 Important: We do not directly store complete credit card information. Payments are processed by secure payment providers (such as Shopify Payments and/or third parties).
c) Account Information
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Username
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Password (encrypted or managed by Shopify)
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Preferences and settings
d) Browsing and Usage Information
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IP address
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Browser and device type
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Operating system
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Interaction with the site (pages visited, products viewed, cart, etc.)
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Cookies and similar technologies
e) Communications
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Messages sent to support, email, or social media
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Requests, complaints, or inquiries
2. Sources of Personal Information
We may collect personal information from:
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Directly from you, when you make a purchase, register, or contact us
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Automatically, through cookies, pixels, and analytics tools
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Through Shopify and technical providers that operate the store
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Authorized third parties, such as payment gateways, shipping companies, and marketing firms
3. How We Use Your Personal Information
We may use your personal information for the following purposes:
a) Process Orders and Provide Services
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Confirm orders and payments
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Prepare and ship products
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Manage returns, refunds, and exchanges
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Manage your account and preferences
b) Customer Service
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Respond to requests and inquiries
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Resolve complaints and issues
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Maintain communication about your purchase
c) Marketing and Advertising
We may send you promotional communications via email, SMS, or other means when legally permitted.
We may also display advertisements related to products viewed or purchased, including through external advertising platforms.
📌 You can unsubscribe at any time using the link included in our emails.
d) Security and Fraud Prevention
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Detect fraud attempts
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Prevent unauthorized access
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Protect the security of the site and our customers
e) Legal Compliance
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Comply with tax and legal obligations
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Respond to valid requests from authorities
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Defend our rights in legal disputes
4. Legal Basis for Processing (especially applicable to the EU and UK)
Where applicable (e.g., under GDPR), we process personal information under one or more of these legal bases:
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Performance of a contract (processing your purchase)
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Compliance with legal obligations
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Legitimate interest (security, fraud prevention, service improvements)
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Consent (direct marketing or specific cookies)
5. How We Share Your Personal Information
We may share your personal information in the following cases:
a) Essential Providers and Services
With third parties who provide necessary services to operate our store, such as:
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Shopify
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Payment processors
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Shipping and logistics companies
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Data analytics tools
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Email and marketing platforms
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Technical support and cloud storage
These providers will only process the data necessary to provide their services.
b) Advertising and Marketing
We may share limited data with advertising platforms to display relevant ads. This may include cookies or online identifiers.
Depending on your country, you may have the right to request that your data not be used for personalized advertising.
c) Legal Obligations
We may disclose personal information when required by law or by competent authority.
d) Business Transfers
In the event of a merger, acquisition, partial sale of the business, or insolvency, your data may be transferred as part of the business asset, always under applicable legal rules.
6. Shopify as a Platform
Our store operates on Shopify. Shopify may collect and process personal information to provide and improve the services offered by its platform.
Shopify may transfer data to servers outside your country of residence.
For more information, please consult Shopify's privacy policy on its official portal:
Shopify Privacy Policy
7. Cookies and Similar Technologies
We use cookies and similar technologies for:
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Correct site operation
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Maintaining your cart and session
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Analyzing traffic and performance
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Improving user experience
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Marketing and remarketing (when permitted)
You can configure your browser to block cookies. However, some site functions may not work correctly.
8. Children's Data
Our Services are not intended for minors.
We do not knowingly collect personal information from minors according to applicable law. If a legal guardian believes that a minor has provided us with personal information, they can contact us to request its deletion.
9. Security and Data Retention
We adopt reasonable security measures to protect your personal information.
However, no system is 100% secure, so we cannot guarantee absolute security.
We will retain your personal information only for as long as necessary to:
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Process orders
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Comply with legal obligations
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Resolve disputes
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Maintain accounting and administrative records
10. Your Rights and Choices
Depending on your country of residence, you may have the right to:
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Access your personal information
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Request correction of incorrect data
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Request deletion of data
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Object to processing in certain cases
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Request data portability
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Withdraw consent (e.g., marketing)
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Request restriction of processing
📌 To exercise these rights, please contact us using the information provided at the end of this policy.
We will not discriminate against any person for exercising their legal rights.
11. Promotional Communications
If you receive promotional emails, you can unsubscribe at any time using the "unsubscribe" link included in the emails.
Even if you cancel promotional communications, we may send you non-promotional emails related to your purchase, account, or support.
12. International Transfers
Since we operate worldwide, your information may be transferred, stored, or processed in countries other than your own.
Where applicable (e.g., EU or UK), we will use accepted legal mechanisms such as:
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Standard Contractual Clauses (SCC)
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Equivalent mechanisms approved by competent authorities
13. Third-Party Websites and Links
Our Services may contain links to external sites operated by third parties.
We are not responsible for the privacy practices of such sites. We recommend reviewing their policies before providing personal information.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time for legal, technical, or operational reasons.
We will post the updated version on this website and update the "Last updated" date.
15. Contact
If you have questions about this Privacy Policy or wish to exercise your rights, you can contact us at: