Last updated: July 14, 2026
1. General Information
At Memora, we strive to offer a fast and secure shipping service to our customers worldwide.
By making a purchase in our store, the customer accepts the terms set forth in this Shipping Policy.
2. Shipping Destinations
We ship to different countries worldwide, including domestic and international shipments, subject to logistical availability.
In some cases, certain products may not be available for shipment to specific regions due to legal, customs, or carrier restrictions.
We reserve the right to cancel orders when it is not possible to ship to the selected destination, issuing the corresponding refund.
3. Preparation Time (Order Processing)
Preparation time refers to the period during which the order is confirmed, processed, and prepared for delivery to the carrier.
📌 Estimated preparation time: 2 to 5 business days
This period may vary during peak seasons, such as Black Friday, Christmas, or special offers.
4. Shipping Time (Estimated Delivery)
Once the order has been dispatched, the estimated delivery time will depend on the country and the selected carrier.
📦 Estimated delivery time: 10 to 13 business days
⚠️ Important: Delivery times are estimates and may vary due to external factors such as:
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Carrier delays.
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Customs procedures for international shipments.
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Weather conditions.
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National or local holidays.
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Events beyond our control, including force majeure situations.
5. Shipping Costs
Shipping costs are calculated automatically at checkout and depend on:
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Destination country or region.
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Weight and volume of the order.
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Available shipping method.
Occasionally there may be promotions with free shipping or discounts, which will be clearly displayed during the checkout process.
6. Order Tracking
When the order is dispatched, the customer will receive an email with shipping confirmation and, where applicable, the tracking number.
📌 Tracking may take between 24 and 72 hours to reflect updated information in the carrier's system.
7. Customs, Taxes, and Import Charges
For international purchases, the customer is responsible for any additional charges applicable in their country, including:
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Local taxes.
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Customs duties.
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Import fees.
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Customs processing fees.
These charges are not dependent on Memora and are not included in the product price or shipping cost, unless expressly stated otherwise.
8. Incorrect or Incomplete Address
It is the customer's responsibility to correctly enter their shipping address at the time of purchase.
If the order cannot be delivered due to an incorrect, incomplete address, or lack of information, the customer must bear the re-shipping costs if they wish the order to be sent again.
If the customer does not request re-shipping, a partial refund may be applied, deducting shipping and management costs, where applicable.
9. Orders Marked as Delivered
When the carrier's system indicates that the order has been delivered, it will be considered as a completed delivery.
If the customer did not receive the order, they must contact us within 15 days so we can help manage an investigation with the carrier.
We may request additional information to support the review process.
10. Lost or Stolen Packages
We are not responsible for thefts occurring after the order has been marked as delivered by the carrier.
However, if an order is lost during transit, we can help the customer by initiating a claim or investigation with the carrier.
If the carrier confirms the loss, we may offer a solution as appropriate:
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Reshipment of the product, if stock is available.
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Partial or full refund.
The solution will depend on the outcome of the investigation and the type of shipment.
11. Delivery Delays
Delays may occur due to reasons beyond our store's control.
In case of significant delays, the customer can contact us, and we will do our best to provide updated information on the shipping status.
12. Orders Returned to Sender
If an order is returned to us for reasons such as:
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Incorrect address.
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Failure to pick up the package.
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Order rejection.
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Recipient not found.
The customer may request a reshipment, bearing the additional cost, or request a partial refund deducting the costs associated with shipping and return, where applicable.
13. Responsibility
Memora is not responsible for delays or inconveniences caused by factors beyond our control, including customs, strikes, logistical disruptions, natural disasters, or other force majeure events.
Nevertheless, we will always seek to help the customer in good faith to find a reasonable solution.
14. Contact
For shipping-related inquiries, you can contact us at: