Last updated: July 14, 2026
1. General Information
At our store, we work to ensure customer satisfaction and compliance with applicable consumer protection laws in every country where we sell.
This policy applies to all purchases made through our website.
2. Returns due to change of mind / regret
We do not accept returns or refunds for change of mind or regret once the product has been received, except in those countries or jurisdictions where applicable legislation grants this right to the consumer. In these cases, the consumer must bear the shipping costs.
Returns or refunds are only permitted by our store in cases where the product has a manufacturing defect, has been sent incorrectly, or has been damaged during transit. In these cases, we will cover the handling costs.
3. General conditions for authorized returns
In cases where a return is applicable, either by law or by express authorization from our store, the product must comply with the following:
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Be unused.
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Be in original condition.
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Retain its original packaging, labels, seals, and accessories, if applicable.
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Show no signs of excessive handling, damage, or wear.
📌 The customer may reasonably inspect the product, as they would in a physical store. However, if the product shows signs of use that reduce its value, we may refuse the return or apply a proportional deduction to the amount to be refunded, as appropriate and in accordance with applicable legislation.
4. Products not eligible for return
For reasons of hygiene, safety, or the nature of the product, we do not accept returns in the following cases, unless otherwise stipulated by law:
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Customized or made-to-order products.
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Personal hygiene products, cosmetics, or sanitary products if opened.
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Products damaged by customer misuse.
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Incomplete products or without originally included accessories.
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Products that cannot be resold in new condition.
⚠️ This restriction does not limit consumer rights in case of a defective product or when a legal guarantee applies.
5. Defective, damaged or incorrect product — Legal guarantee
If the product arrives defective, damaged, has manufacturing faults, or does not correspond to the purchased product, the customer may request, as appropriate and in accordance with applicable legislation:
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Product exchange.
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Full or partial refund.
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Repair, if applicable.
📌 These rights may apply even if the product was opened or used, provided that the damage or fault is not attributable to customer misuse.
6. How to request a refund or claim
To initiate a return, refund, or warranty process, you must:
- Contact us within 15 days of receiving the product.
- Provide your order number and the reason for the claim.
- Attach photographs or evidence of the problem, when requested.
- Await our confirmation and corresponding instructions.
📩 Contact: yourmemora@gmail.com
This period will apply without prejudice to the consumer's rights under applicable law.
7. Shipping costs
If the claim corresponds to an error attributable to our store, such as a defective, incorrect, or damaged product during transit, the associated shipping costs will be covered by us when applicable.
If the customer requests a return for reasons unrelated to a defect or error attributable to our store, such as buyer's remorse, change of mind, or because the product is no longer desired, as previously explained, these will not be authorized, unless applicable legislation allows such a return, and in these cases, the shipping costs associated with the return will be borne by the customer, unless applicable legislation indicates otherwise.
8. Refunds
Once the claim is approved and, if applicable, the returned product is received, we will process the refund:
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Using the same payment method used for the purchase.
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Within a reasonable period after reviewing the case.
⏳ Final times may vary depending on the bank or payment provider.
9. Consumer rights
This policy does not limit or replace the consumer's legal rights established by the current legislation of each country.
In case of discrepancies between this policy and applicable legislation, the corresponding legal provisions and mandatory consumer protection rights shall apply.
10. Contact
For inquiries, return requests, warranty, or refunds: